Filed Under Current Vacancies, Permanent
Senior Customer Services Administrator
Our client is looking for a Senior Customer Services Administrator to join the exsisting team. This is a crucial role in a small team within the company which regards its customer service second to none.
The duties will include:
Dealing with customer enquires by email, phone and letter
Process order amendments, payments, purchase orders, refunds and exchanges via our ecommerce platform
Be responsible for ensuring that customer service targets are met and providing reports on performance to the directors
Liaise effectively with technical specialists, the operations team and the directors to ensure that enquiries and issues are dealt with efficiently and promptly
Be happy to help out in all areas of a small business, including operations and order processing
You will have the following:
A minimum of 5 GCSE’s, including Maths and English, but preferably educated to A-level or higher
A very high standard of written English and excellent numeracy
An articulate and confident telephone manner
Experience of dealing with the public
A calm and organised approach to work
The ability to plan your work but prioritise incoming issues effectively
Excellent attention to detail
Experience and confidence with computers including Windows, Word, Excel, email and the internet
Suitable candidates will also have the opportunity to be involved in marketing and IT projects.
Filed Under Current Vacancies, Temporary
Cleaner
Cleaner required for the Frome area for a temporary assigment that is expected to last at least two weeks.
The first week you will be requried to work two hours a day using floor cleaning machinery.
Week two the candidate will be requried to work four hours a day doing general cleaning duties.
Previous experience desired but not essential
Hourly rate to be discussed
Filed Under Current Vacancies, Permanent
Accounts/Payroll Manager
Our Client is looking for a multi skilled person who is capable of carrying out a variety of duties.
The candidate will be requried to:
Carry out accounting duties including credit control, invoicing and bank reconciliation
Deal with VAT and submit to HMRC
Carrying out payroll for all employess
Liaise with Accountant, Clients and general everyday enquiries
Have knowledge of internet use including on line banking if required
General office/administration duties including meeting and greeting clients
The salary is depending on experience
This position is permanent and full time for the right candidate.
Please forward CVs to caroline@sapphirerecruitment.com
Filed Under Current Vacancies, Temporary
Chocolatier
Person required who has both the knowledge and understanding of working with chocolate.
Our client is looking for someone to help from February until March and then in October until December to assist at their busy times.
This position would suit someone who is creative and has an artistic flair
Food Hygiene Certificate is an advantage but not essential
Filed Under Current Vacancies, Permanent
Assistant Food & Beverage Manager
Purpose of the Role:
To operate a profitable business within budgetary parameters; ensure the smooth operation of the restaurant, bar, room service and conference facilities, deliver and improve the defined standards, and comply with set company standards whilst providing the highest level of customer service
Duties and Responsibilities
Management
· Manage the day to day operation of the Food & Beverage within the Hotel, ensuring the standards of service are delivered
· To ensure the effective management, motivation, training and development of all team members.
· To ensure all Hotel facilities comply with all relevant legislation relating to health and safety, food hygiene regulations and licensing legislation
· To ensure the use of current Standard Operation Procedures by all team members within the department.
· To be responsible for managing Rotas and liase with Accounts to ensure all information is correct
· To ensure the weekly rota is given to the F&B Manager by Wednesday morning and wages are in line with budgetary parameters
· To ensure the punctuality and time keeping of your team to meet rota requirements.
· To promote a customer focused culture by leading by example
· To promote a safe, healthy and environmentally secure environment.
· To task and incentive all supervisors to ensure they take responsibility
· To ensure all staff have job descriptions and are aware of their responsibilities
· To motivate team in achieving incentive targets through product knowledge training and on the job training.
· To take an active interest and improve company scores
· To take responsibility and induct all new starters and follow up with 12 week reviews
· To actively promote and be responsible for any staff on NVQ programes
· To manage and plan job chats and appraisals
· To be fully aware, and ensure your teams awareness of :
· Licensing regulations and laws.
· Employers Fire Safety regulations.
· Health and Safety regulations.
· Food Safety regulations.
· HACCP regulations.
· Lead subordinates successfully into productive working methods by setting an example and utilising all available management tools
· Increase profit through driving up sales, and minimizing costs.
· Always be pro active in terms of cost control: labour, purchase….
· To take part in monthly stock takes and ensure results comply with company targets
· To work along side the manager to manage stock control and security
· To carry out regular stock takes and ensure par stocks are maintained. To manage any hire requirements
· To act as Duty Manager as required in accordance with the DM Rota
· To be able to work within any section within the Food and Beverage department when required
· Apply and maintain a high quality service at all time within the team.
· Maintain good working knowledge of all menus and content of the dishes in order to make recommendations and active upselling.
· To recruit staff and discipline staff as and when required.
· Control linen costs at all times making sure it is stored correctly and all staff are trained to cloth tables correctly.
· Ensure that all maintenance issues are sorted out quickly so that the public areas are looking their best and the customers are not inconvenienced in any way.
· Due to the nature of the catering business you may be required to work in other departments. When this is the case you should work to the job description for the relevant role.
· Efficiently and effectively use the computer system so that all bills are charged for. (Room bill signed for at all time)
· Operate within all Company policies and procedures
· Compliance with all Company and statutory regulations relating to Health & Safety, safe working practices, hygiene, fire and COSHH. This will include your awareness of any specific hazards in your work place
Key Result Indicators:
· Deliver customer excellence and exceed expectations
· Smooth running of the F&B Operation
· Maximize sales at every opportunity
· Deliver customer excellence as per laid down standards Smooth running of the operation
· Understand roles and responsibilities specific to your area
Filed Under Current Vacancies, Permanent
Account Managers- Digital Marketing
The role will involve generating sales from leads you identify and the ongoing management of your own client base to maximise revenue opportunities.
There will be both telephone and face to face sales involved. You will be expected to hit and exceed personal monthly sales targets and in return you will be rewarded with a competitive basic salary and fantastic commission earning potential.
We have an uncapped commission structure enabling the best performing Account Managers to more than double their basic salary.
Top performers will not only be rewarded with great commission but also given the opportunity to progress their career into Team Manager roles within an exciting and progressive organisation.
This is a fantastic opportunity for ambitious Account Managers who are hungry to progress in one of the most exciting and high growth business sectors.
To be considered for this position you must be able to demonstrate:
* A proven track record in sales, preferably within a media or marketing environment
* Experience at winning new business from leads you have generated yourself
* Experience of developing accounts to increase revenue
Filed Under Current Vacancies, Permanent
Head Chef
Our client is looking for a Head Chef who has had previous experience of working in a large Corporate company.
You will be responsible for all aspects of the kitchen operation including stock control, menu planning, and ordering. The position will also involve the recruitment and training of all staff.
Previous experience of conference and banqueting on a large scale is essential. The candidate will also have A La Carte fine dinning and experience of catering for private functions and weddings.
Salary and hours to be discussed at interview and dependant on experience.
Please forward CVs to consultants@sapphirerecruitment.com
Filed Under Current Vacancies, Permanent
Registered Manager - Somerset
Responsible to: Practice Manager Hours per week: 40 hours Salary Range: £16,647 – £24,742 per annum + sleepover compensation
To support and manage the team and resident young people assigned to your team. To ensure that high quality care is provided for and on behalf of each young person in the care of our organisation and for and on behalf of each team member, with particular regard to all existing implemented or proposed policies and procedures. To meet the aims and support the objectives of our organisation.
Job Specification
NVQ Level 3 Children and Young People or equivalent qualifications
Two years relevant experience working with Young People aged 11-18 years old within the past 5 years
Full Driving licence
Managerial experience
Essential
Experience managing/supervising a team
A knowledge of the Children’s Home National Minimum standards
A knowledge of appropriate legislation and procedures as these affect children and Young People
Working knowledge of Child Protection
Skills in mediation, negotiation, managing conflict and managing change
Experience in the preparation and presentation of reports
Ability to plan effectively and maintain relevant records
Ability to plan and manage own workload to agreed targets
Hours of Working
A working week of 40 hours, but this may be averaged over a month. Working 5 days in any 7 days including working weekends, public bank holidays, evenings and sleepovers to meet the needs of running and managing the home.
Filed Under Current Vacancies, Temporary
Drivers
The ideal candidate will have previous driving experience and knowledge of the area.
The position involves delivering goods to residential customers in their own homes. You must have good communication and customer service skills.
Uniform will be provided for this position
The hours may vary depending on deliveries
An enhanced CRB is essential and will be paid for by the company.
Devon Area
Filed Under Current Vacancies, Permanent
Residential Support Workers
Our client is looking for an experienced Support Workers in Somerset
Candidates will be working with young people with challenging behaviour and previous experience of working in the Care field or with young people in a similiar environment is desired.
Must have NVQ 3 in young people
Car driver essential
Hours will vary and will involve sleep insduties during the month.
salary depending on experience and qualifications
Permanent position
Full time