Job details

Posted on
11/26/2020
Industry
Commercial
Remuneration
Subject to experience
Employment Type
Part-Time
Location
Southampton

Job Title: Customer Advisor

Overall Job Purpose: This is an advisory role providing a full and professional customer service support to the public delivering information on an issue of public concern.

Responsible to: Team leader

Main Duties and Responsibilities

  • Working in a customer service environment advising and resolving customer queries and issues face to face.
  • To communicate effectively with members of the public and colleagues in a clear and concise manner, considering the particular circumstances.
  • Provide information and helping people
  • You will be working with a team leader on site
  • You will need to report to your team leader at the end of the day

Person Specification

  • Team Player
  • Literate and numerate
  • Excellent communication skills
  • Fantastic customer service skills
  • Ability to keep calm and work well under pressure
  • Self-motivated with the ability to work on own initiative
  • Reliable with a flexible approach to work as no two days are the same

Qualifications and Certification

  • Experience working within a customer service role including face to face customer service is essential
  • Experience within a call centre / help desk environment

Additional Information

Type of Employment: Temporary

Working Hours: Various

Location: Southampton

Remuneration: 10 p/h (Paid £8.72 during training)

Training and Development: Full training is provided

Job Types: Part-time, Temporary

Salary: £10.00 per hour

Experience Requirements

Qualifications and Certification
  • Experience working within a customer service role including face to face customer service is essential
  • Experience within a call centre / help desk environment